Do You have gift cards?

Yes! Gift cards are a fantastic gift for new parents, seniors, or students. Everyone loves a clean home! Easily purchase Gift Cards here.

Do you offer recurring cleaning services?

Yes! You can create your own cleaning schedule, weekly, biweekly, or monthly. Choose this option when you book or at another time through your account and your future bookings will be automaticlly scheduled for you. You may easily cancel anytime.

Do you offer discounts?

Yes, discounts are available for our recurring cleans:
15% off for weekly
10% off for biweekly
5% off for monthly

How do flat rate cleanings work?

When booking your clean online, you give us the number of bedrooms and bathrooms in your home. The price you'll see includes everything in our flat rate checklist.
It's a quick and easy way to get a clean home without having to make a list or wonder how much time you'll be paying for.

How do you clean black mold?

Black mold exposure is a health hazard and can irritate your nose, eyes and throat. We do not clean black mold, we recommend hiring a professional to properly identify and eradicate mold in your home.

If you choose to remove the mold yourself wear a respirator rated to protect you against poisonous mold spores, goggles, gloves and clothing that covers your skin.

Power off the heater or air conditioner and seal doorways to prevent spores from travelling around your home.

Spray the mold with water to prevent spores from becoming airborne

There are commercial and DIY cleaning solutions for mold:

Chemical based mildew and mold removers

Bleach

One part baking soda, 5 parts distilled white vinegar and 5 parts water in a spray bottle

Dish soap

Spray the mold with your choice of cleaning solution and let sit for 30 minutes - 1 hour. Scrub with a sponge using the same solution after the time has passed. Let dry and repeat as necessary.

Clean the room thoroughly before unsealing doorways and remove any items or debris that may contain spores.

It is important to find the cause of the black mold to prevent it from returning. Check for leaks in faucets, plumbing and your water heater.

How do I cancel?

You can cancel your booking through your online account or by email, text or phone call. Please cancel at least 24 hours before the scheduled clean to avoid the $50 cancellation fee.

Do I have to sign a contract?

No! You are never locked in to Tidy Hali. The only thing keeping you with us is your happiness with our service and that’s how we think it should be.

How long does a house cleaning take?

The time it takes to clean will vary based on Add-Ons selected, the size of the home, and the level of cleaning that is required. Most 1 bedroom 1 bathroom jobs take about 2 hours.

What if I have a dog or cat?

We love pets! Please leave a note at time of booking so we know to be extra careful when opening the front door.

How do I pay?

You can securely add your credit card details at the time of booking or anytime through your account. Your card will not be charged until after the clean is complete.

Should I tip?

If you are swept away by the Tidy Hali Team tips are very much appreciated. You may tip at the time of booking or you can log into your account and tip after the clean is complete. Leaving us a good review on Google or Yelp also really helps us out!

Acknowledging exceptional service is important to us, please fill out the customer satisfaction survey sent out as a follow up to your clean by email.

Can you use my products?

Yes! If you prefer your own products just let us know in the notes section at the time of booking.

What are Add-Ons?

Add-Ons are extra chores outside of our general checklist that you’d like done around the house such as:

inside cupboard

windows

laundry

deep cleaning of appliances

inside washing machine

What is a Deep Clean?

A deep clean is recommended if you haven’t had a professional cleaning in over 30 days. It includes everything in a Regular Clean as well as the inside and outside of the fridge and oven, baseboards, an organize and clean of bathroom cupboards, and windows. See our full list of services here.

What if I need a partial cleaning job?

Maybe you don’t need your whole home cleaned. Some people just want their appliances deep cleaned, or a couple bathrooms done. In this case an hourly booking will meet your needs.

Can I adjust my booking?

Yes! Log in to your account to make changes to your booking. Please do so at least 36 hours before the scheduled clean.

Are you insured?

Yes, we are insured.